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FAQ

Find clear answers to the most common questions about our products, shipping, and support.

this are OUR BESTSELLERS

Shopping

Your questions answered – If you have a question, send us an email to hello@spyproducts.com.au
Yes - we are Australian owned and operated.

Yes - we are Australian owned and operated.

Do your products come with warranty?

Yes - all physical products come with a 12 month manufacturers warranty.

Yes - all physical products come with a 12 month manufacturers warranty.

Please refer to our refund and exchange policy. We do however, assess it on a case by case basis. Please note: refunds are not provided for monitoring software or services.

Do you offer Private Investigation services?

Yes, we offer Private Investigation services to clients Australia-wide and overseas. Please contact us today to find out more.

How will my order be packaged?

We send out all orders in non-descript, plain packaging with no company logos or branding.

Do you have several delivery options?

Yes - we do. We offer express post, parcel post and same day via Uber (if available).

Can I speak to someone before making a purchase?

Yes, certainly. Feel free to contact our team today for a consultation!

Spy Products

Legal use guidelines

Please ensure all products are used in compliance with local laws. It is the user’s responsibility to operate all devices legally and ethically.

Are your spy products legal to use?

Our products are designed for legal personal and professional use. It is your responsibility to ensure that your use of surveillance devices complies with local, state, and federal laws.

Who is responsible if the device is used illegally?
The buyer/user is solely responsible for how the product is used. We do not condone illegal use of any surveillance equipment.
Are these products meant for law enforcement only?
No. While some products may be used by law enforcement, we sell to the general public for personal security, monitoring property, and other lawful uses.
Do I need permission to use GPS tracking devices?
Using GPS trackers on vehicles or people without their knowledge may be illegal. Always get proper consent or consult a legal professional before use.
Spy Products

Warranty and returns info

Do your products come with a warranty?

Our products are designed for legal personal and professional use. It is your responsibility to ensure that your use of surveillance devices complies with local, state, and federal laws.

What does the warranty cover?

The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, or unauthorized modifications.

How do I request a return or replacement?
Email our customer service team with your order number and reason for return. We’ll guide you through the process and provide a return shipping address if eligible.
Who pays for return shipping?
If we send you a defective or incorrect item, we'll cover all return shipping costs.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.
these are OUR BESTSELLERS

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BEST GADGETS FOR DAY TO DAY LIFE SMART TECH FOR MODERN SECURITY NEEDS DISCREET DEVICES FOR EVERY SITUATION INNOVATIVE SOLUTIONS FOR PERSONAL PROTECTION
BEST GADGETS FOR DAY TO DAY LIFE SMART TECH FOR MODERN SECURITY NEEDS DISCREET DEVICES FOR EVERY SITUATION INNOVATIVE SOLUTIONS FOR PERSONAL PROTECTION

  • I got a hidden video camera and an audio recorder. The quality of the video camera exceeded all expectatio

    - Steven C

  • I purchased 3 hidden cameras for my home and couldn’t be happier! I spoke to the team and explained my situation — they even helped me set them up! Truly great service!

    - Joey

  • I ordered a USB recorder and received it the same day via Uber. Thank you so much for the prompt delivery. Fantastic product!

    - Marcella

  • We purchased a GPS tracker to use on our vehicle. It arrived all set up and ready to go. It's extremely accurate and very easy to use!

    - Jane S

Our Guarantee

Local Australian Stock

All products in stock locally - order before 2pm for same-day dispatch from our Sydney warehouse

Lightning-fast Delivery

Express shipping Australia-wide via Australia Post - get your gear in 1-3 business days

Specialist Support Team

Real surveillance experts on call - get professional advice via phone or live chat when you need it

12-month Warranty

Premium protection on every device - we stand behind our professional-grade equipment


    TO DISCUSS YOUR SECURITY NEEDS AND FIND THE RIGHT SOLUTION,

    Get Expert Advice

    Speak directly with surveillance specialists who understand this equipment inside and out.

    Live Chat

    Speak to an Expert

    Email Us

    hello@spyproducts.com.au

    CALL US

    1300 853 460